Great Retention Techniques after a Poor Delivery Experience
In any business that deals with customers, it is unavoidable that poor experiences will happen from time to time. However, you should not look at these as apocalyptic events that will wipe your business from the face of the Earth. Getting bad reviews can also happen and it’s nothing to be afraid of. The only […]
The Role of Personalization in a Customer’s Journey
We can argue that every potential customer out there is on a “journey” of their own in regards to your brand’s portfolio. While some might come across social media ads about your products, others might come in contact with your services in the hands of friends or family. However, taking advantage of that fact and […]